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As we wish to provide the best possible services to our customers, we have developed the following guidelines.

Your rights include

• Dignified, courteous, honest and respectful treatment
• Non-discriminatory treatment
• Confidentiality and privacy
• The right to make a formal complaint and receive an answer promptly
• Choice of an advocate to tell us what you want
• Pleasant, reliable and punctual service.

Your responsibilities

• Treat our staff with dignity and respect
• Let us know in advance if you want something extra done
• Inform us if any changes are to be made
• Keep appointments made with staff
• Where possible let staff know if you will be away or in hospital for any length of time and when you expect to return.